Terms of Service

1. What Jjollae provides

Jjollae creates personalized desktop content from the media you upload. Current products may include an animated desktop pet made from one video, a desktop sticker pack made from three photos, and a set containing both. The product page and checkout show the current price, included content, supported operating systems, and any product-specific conditions. Jjollae is currently a one-time-purchase service and does not offer subscriptions.

2. Order process and digital delivery

You upload the required media, select the subject, and review a preview before payment. A preview helps you inspect the expected result; minor differences may occur in the final encoded or packaged file.

After payment is confirmed, digital delivery starts automatically from the order confirmation or receiving page. Keep your order-management link, receiving link, receive token, and pet code secure. Do not share a receiving link unless you intend the recipient to access the purchased files.

3. Your uploaded content

You retain the rights you hold in videos, photos, names, and other material you upload (“User Content”). You give Jjollae a limited, non-exclusive license to host, copy, process, transform, and transmit User Content only as needed to create, preview, deliver, secure, troubleshoot, and support your order.

You confirm that you have the rights and permissions necessary to upload User Content and authorize this processing. Do not upload unlawful content, content that violates another person’s privacy or intellectual-property rights, or sensitive material that is not needed for the product. If another person appears in your media, you are responsible for obtaining any permission required by law.

4. Personal-use license

After payment, Jjollae grants you a limited, non-exclusive, revocable, non-transferable license to install and use the Jjollae app and your delivered personalized content for personal, non-commercial use on supported devices.

Unless applicable law expressly permits it, you may not:

• resell, sublicense, commercially distribute, or offer the app or delivered asset files as a standalone product;
• bypass receiving controls, payment controls, update signatures, or other technical protections;
• reverse engineer, decompile, or modify the app for redistribution; or
• use the Service to infringe rights, distribute malware, interfere with the Service, or access another customer’s content.

You may share ordinary screenshots or screen recordings of your own personalized desktop for personal or social use, provided that doing so does not distribute the app or reusable asset package itself.

5. Automated processing and output limitations

Jjollae uses automated image and video processing, including third-party computing services, to isolate the selected subject and create the product. Results depend on the quality, framing, lighting, motion, and visibility of the uploaded media. Fine hair, transparent objects, motion blur, occlusion, or low-resolution media can reduce output quality.

If a delivered product is corrupted, not delivered, or materially different from the preview or product description, the remedies in the Refund and Remake Policy apply.

6. Payments

Checkout and payment are provided through Groble for the Korean checkout and Dodo Payments for international checkout. The applicable provider processes payment and buyer information under its own terms and privacy policy. Jjollae remains responsible for the personalized product it sells. Prices are charged in the currency and final amount shown at checkout; the Korean checkout uses KRW and international product prices use USD as their base currency.

Jjollae does not store full card numbers. Payment completion and refunds are matched to an order using limited transaction metadata received from the applicable payment provider.

7. Refunds and remakes

Eligibility is governed by the Refund and Remake Policy and mandatory rights under applicable law. As each product is created for one customer and digital supply starts automatically after confirmed payment, change-of-mind cancellation may be restricted after supply starts where the required notice and consent have been provided.

Nothing in these Terms excludes a right that cannot lawfully be excluded, including remedies for non-delivery, defects, or material differences from the description.

8. Supported systems, updates, and local files

The app is intended only for operating-system versions and device types listed on the download page. We may release security updates, compatibility fixes, and product improvements. Future operating-system or third-party changes may affect compatibility.

Delivered files and app preferences are stored locally on your device. Uninstalling the app may not remove every exported or separately copied file. Jjollae cannot remotely delete a copy already installed or saved on your device.

9. Availability and service changes

We may maintain, update, suspend, or discontinue part of the Service for security, legal, technical, or operational reasons. Where reasonably possible, we will avoid disrupting an already-paid order and provide an appropriate remedy if we cannot deliver it.

10. Liability

To the extent permitted by law, the Service is provided on an “as available” basis. We do not promise uninterrupted operation or compatibility with every device, security product, network, or future operating-system version.

To the extent permitted by law, Jjollae is not liable for indirect, incidental, special, or consequential losses arising from use of the Service. This does not apply to liability that cannot be limited under applicable law, or loss caused by our intentional misconduct or gross negligence.

11. Suspension and termination

We may refuse or suspend access when reasonably necessary to address fraud, payment reversal, unauthorized redistribution, security abuse, infringement, or a material violation of these Terms. A completed full refund may end the right to receive the affected order. Refunds do not remotely remove copies already stored on your device; where applicable, you must stop using and delete refunded files.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without depriving a consumer of mandatory protections available under the law of the consumer’s habitual residence. Please contact us before filing a claim so that we can try to resolve the issue. Any court jurisdiction clause is subject to mandatory consumer-protection rules.

13. Changes and contact

We may update these Terms when the Service, law, or our operating practices change. We will post the revised version with a new effective date. For questions, contact jjollae0202@gmail.com.